Last Updated: January 2025
By purchasing and using UroSure products, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not purchase or use our products. These terms constitute a legally binding agreement between you and Envoice Media LLC ("UroSure", "we", "us", or "our").
UroSure is an at-home STI screening test kit for in vitro diagnostic use only. The product is intended to:
Important Medical Disclaimer:
UroSure is NOT intended for use in diagnosis of disease. This product is a screening tool only and does not replace professional medical advice, diagnosis, or treatment. Always consult a qualified healthcare provider for confirmation of results and treatment decisions.
You must be at least 18 years old to purchase UroSure products. By placing an order, you represent that you meet this age requirement.
All prices are listed in USD and are subject to change without notice. Payment must be received in full before products are shipped. We accept major credit cards and other payment methods as indicated at checkout.
Sales tax may be collected at checkout depending on your jurisdiction's requirements. Tax rates and applicability are determined by your shipping address and local regulations.
All promotional offers, discounts, and product availability are limited to customers within the United States only. We do not ship internationally at this time.
We ship orders within the United States. Shipping times may vary based on your location. All products are shipped in discreet, unmarked packaging to protect your privacy.
You are responsible for providing accurate shipping information. We are not responsible for delays or non-delivery caused by incorrect addresses or carrier issues beyond our control.
We offer a 30-day money-back guarantee. If you are not satisfied with your unopened UroSure kit, you may return it within 30 days from the date of purchase for a refund through our RMA (Return Merchandise Authorization) process.
To initiate a return, you must contact us at support@urosure.com to request an RMA number. Returns will not be accepted without prior authorization.
Important: If you purchased a multi-product kit at a discounted price (such as a 2-pack or 3-pack), returning individual items will result in forfeiture of the bulk discount.
How Multi-Kit Refunds Work:
Example: If you purchased a 3-pack for $199 ($66.33 per kit) and wish to return 2 unopened kits, your refund will be calculated based on the current single-unit price (e.g., $129 per kit), minus the pro-rated discount you received, minus return shipping costs, and minus original shipping charges. The actual refund amount will be determined at the time of return based on the applicable pricing structure.
You agree to:
You acknowledge that:
To the fullest extent permitted by law:
UroSure products are provided "as is" without warranties of any kind, either express or implied. While we strive for accuracy and quality, we do not warrant that the product will meet your expectations or that results will be error-free. The product is subject to the accuracy rates specified in the product documentation.
You agree to indemnify and hold harmless UroSure, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use or misuse of the product, violation of these terms, or violation of any rights of another party.
UroSure is an FDA-listed device. The product is manufactured and distributed in compliance with applicable regulations. However, regulatory status does not guarantee specific results or outcomes.
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information.
These Terms and Conditions are governed by and construed in accordance with the laws of the United States, without regard to its conflict of law provisions.
We reserve the right to modify these Terms and Conditions at any time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of UroSure products after changes constitutes acceptance of the modified terms.
If you have questions about these Terms and Conditions, please contact us:
Envoice Media LLC - UroSure Customer Service
Email: support@urosure.com
Address: 21550 Oxnard St, FL 3, Woodland Hills, CA 91367
By purchasing UroSure, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
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