Return & Refund Policy

Last Updated: January 2025

30-Day Money-Back Guarantee

We stand behind our product. If you are not satisfied with your unopened UroSure kit, you may return it within 30 days from the date of purchase for a full refund through our RMA (Return Merchandise Authorization) process.

How to Initiate a Return

To initiate a return, please contact us at support@urosure.com to request an RMA number. Returns will not be accepted without prior authorization.

Important: Please include your order number and reason for return in your email. We typically respond within 1-2 business days.

Return Conditions

To be eligible for a return, the following conditions must be met:

Returns must be initiated within 30 days from the date of purchase
Products must be unopened and unused in original packaging
Opened or used products cannot be returned for health and safety reasons
Products must be in resellable condition

Refund Details

Customer is responsible for return shipping costs
Refunds are processed less any original shipping and handling charges
Refunds will be processed within 7-10 business days of receiving the returned product
Refunds will be issued to the original payment method

Multi-Product Kit Returns

Important: If you purchased a multi-product kit at a discounted price (such as a 2-pack or 4-pack), returning individual items will result in forfeiture of the bulk discount.

How Multi-Kit Refunds Work:

Your refund will be calculated based on the individual item price, not the discounted bundle price
You are responsible for return shipping costs
Original shipping and handling charges are non-refundable
The refund amount may vary depending on current promotional pricing

Example: If you purchased a 4-pack at a discounted price and wish to return 2 unopened kits, your refund will be calculated based on the current single-unit price, minus the pro-rated discount you received, minus return shipping costs, and minus original shipping charges.

Non-Returnable Items

The following items are not eligible for return:

Opened or used test kits (for health and safety reasons)
Products returned without an RMA number
Products returned after the 30-day return window
Products that have been damaged by the customer

Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately at support@urosure.com. We will arrange for a replacement or full refund at no additional cost to you. Please include photos of the damaged product and packaging in your email.

Contact Us

If you have questions about our return policy, please contact us:

Envoice Media LLC - UroSure Customer Service

Email: support@urosure.com

Address: 21550 Oxnard St, FL 3, Woodland Hills, CA 91367

This return policy is part of our Terms & Conditions. By purchasing UroSure products, you acknowledge that you have read and agree to this policy.